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Privacy Policy

 

BACKGROUND:

 

Gramre Ltd understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who visits this website, https://www.gramre.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.

 

Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of this Privacy Policy is requested upon signup.

 

  1. Definitions and Interpretation

In this Policy the following terms shall have the following meanings:

 

“Account” means an account required to access and/or use certain areas and features of Our Site;
“Cookie” means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site . Details of the Cookies used by Our Site are set out in Part 14, below; and
“Cookie Law” means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;]

 

  1. Information About Us

Our Site is owned and operated by Gramre Ltd, a Limited Company registered in England under company number 13476197.

Registered address: 233 Lichfield Road, Sutton Coldfield, Birmingham, B74 2XB

 

Main trading address: 233 Lichfield Road, Sutton Coldfield, Birmingham, B74 2XB

 

Data Protection Officer: Paul Tidman

Email address: gramre@gramre.com.

Postal address: 233 Lichfield Road, Sutton Coldfield, Birmingham, B74 2XB

 

Representative: Paul Tidman

Email address: gramre@gramre.com.

Postal address: 233 Lichfield Road, Sutton Coldfield, Birmingham, B74 2XB

 

  1. What Does This Policy Cover?

This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

 

  1. What Is Personal Data?

Personal data is defined by the UK GDPR and the Data Protection Act 2018 (collectively, “the Data Protection Legislation”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.

Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

 

  1. What Are My Rights?

Under the Data Protection Legislation, you have the following rights, which we will always work to uphold:

  • The right to be informed about our or collection and use of your personal data. This Privacy Policy should tell you everything you need to know, but you can always contact Us to find out more or to ask any questions using the details in Part 15.
  • The right to access the personal data we hold about you. Part 13 will tell you how to do this.
  • The right to have your personal data rectified if any of your personal data held by Us is inaccurate or incomplete. Please contact Us using the details in Part 15 to find out more.
  • The right to be forgotten, i.e. the right to ask Us to delete or otherwise dispose of any of your personal data that we hold. Please contact Us using the details in Part 15 to find out more.
  • The right to restrict (i.e. prevent) the processing of your personal data.
  • The right to object to Us using your personal data for a particular purpose or purposes.
  • The right to withdraw consent. This means that, if we are relying on your consent as the legal basis for using your personal data, you are free to withdraw that consent at any time.
  • The right to data portability. This means that, if you have provided personal data to Us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask Us for a copy of that personal data to re-use with another service or business in many cases.
  • Rights relating to automated decision-making and profiling. We do not use your personal data in this way.

For more information about our use of your personal data or exercising your rights as outlined above, please contact Us using the details provided in Part 15.

It is important that your personal data is kept accurate and up-to-date. If any of the personal data we hold about you changes, please keep Us informed as long as we have that data.

Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.

If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office. We would welcome the opportunity to resolve your concerns ourselves, however, so please contact Us first, using the details in Part 15.

 

  1. What Data Do You Collect and How?

Depending upon your use of Our Site, we may collect and hold some or all of the personal and non-personal data set out in the table below, using the methods also set out in the table. Please also see Part 14 for more information about our use of Cookies and similar technologies and our Cookie Policy (https://gramre.com/cookie-policy). We do not collect any ‘special category’ or ‘sensitive’ personal data AND/OR personal data relating to children AND/OR data relating to criminal convictions and/or offences.

 

Data Collected How We Collect the Data
Identity Information including title, first name, second name. Signup form and Account Edits.
Contact information including address, email address and contact number. Signup form and Account Edits.
Business information including Organisation name, address, and logo. Signup form and Account Edits.
Payment information including card data. Stripe.com collection, no card data is stored within Gramre.com.
Profile information including help preference. Profile preference for help to be on or off.
Technical information including IP address, browser, search keywords, geographical location, duration of stay on pages, date of visit Google Analytics integration in to Gramre.com
Data used and held on Gramre.com service for the purposes of use in the application Bubble.io services and Amazon Web Services through usage of the site

 

  1. How Do You Use My Personal Data?

Under the Data Protection Legislation, we must always have a lawful basis for using personal data. The following table describes how we will use your personal data, and our lawful bases for doing so:

 

What We Do What Data We Use our Lawful Basis
Registering you on Our Site.

Title

First Name

Second Name

Contact Email

Organisation Name

Organisation Address

Organisation logo.

Registration of a user and Organisation the user represents for communication, account management, and confidentiality
Providing and managing your Account.

Title

First Name

Second Name

Contact Email

Organisation Name

Organisation Address

Organisation logo.

Registration of a user and Organisation the user represents for communication, account management, and confidentiality
Providing and managing your access to Our Site.

Title

First Name

Second Name

Contact Email

Organisation Name

Organisation Address

Organisation logo.

Registration of a user and Organisation the user represents for communication, account management, and confidentiality
Personalising and tailoring your experience on Our Site.

Help preferences

User profile picture

Username

User assistance in guides

Identification ease

Identification allocation.

Administering Our Site.

Queries

Account Management

Issues.

Responding to and conversing

Ensuring accounts are up to date and correct

Dealing with and correcting any issues.

Administering our business.

Queries & issues

Account Management

Issues.

Responding to and conversing to deal with and correct any issues.

Ensuring accounts are up to date and correct

 

Supplying our services to you. Address and Email Address and First and Second Name. Contact about existing and new services including billing, pricing and issues with accounts.
Managing payments for our services. Subscription data. Billing cycles, payments and any issues with accounts.
Personalising and tailoring our services for you. Billing quantities and server usage. Fair and proper usage of platform and data.
Communicating with you.

First Name

Second Name

Organisation

Contact Number

Email Address

Organisation Address.

Communication of signup, account issues, help, billing, changes to account and details.
Supplying you with information by email that you have opted-in-to (you may opt-out at any time by using ‘unsubscribe’ to any materials.

First Name

Second Name

Organisation

Email Address

 

To make aware of any promotion, saving, products that are deemed to be relevant to the Organisation.

 

With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email AND/OR AND/OR text message AND/OR post with information, news, and offers on our services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the Data Protection Legislation and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out. We will always obtain your express opt-in consent before sharing your personal data with third parties for marketing purposes and you will be able to opt-out at any time.

We will only use your personal data for the purpose(s) for which it was originally collected unless we reasonably believe that another purpose is compatible with that or those original purpose(s) and need to use your personal data for that purpose. If we do use your personal data in this way and you wish Us to explain how the new purpose is compatible with the original, please contact Us using the details in Part 15.

If we need to use your personal data for a purpose that is unrelated to, or incompatible with, the purpose(s) for which it was originally collected, we will inform you and explain the legal basis which allows Us to do so.

In some circumstances, where permitted or required by law, we may process your personal data without your knowledge or consent. This will only be done within the bounds of the Data Protection Legislation and your legal rights.

 

  1. How Long Will You Keep My Personal Data?

We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept for the following periods (or, where there is no fixed period, the following factors will be used to determine how long it is kept):

 

Type of Data How Long We Keep It

Identity Information including

Title

First Name

Second Name

Contact Email

Organisation Name

Organisation Address

Organisation logo

Records are kept for 12 months.

Contact information including

Address

Email address

Contact number

Records are kept for 12 months.

Business information including

Title

First Name

Second Name

Contact Email

Organisation Name

Organisation Address

Organisation logo.

Records are kept for 12 months.
Payment information including card and subscriptions. Card information is removed automatically and immediately on subscription cancellation.
Profile information including usernames and passwords

Usernames may be held up to 12 months as part of a live Organisation subscription

Passwords are deleted on account deletion.

Technical information including IP address, browser, search keywords, geographical location, duration of stay on pages, date of visit. Records are kept for 12 months..

 

  1. How and Where Do You Store or Transfer My Personal Data?

We will only store or transfer personal data in or to countries that are deemed to provide an adequate level of protection for personal data. For further information about adequacy decisions and adequacy regulations, please refer to the Information Commissioner’s Office.]

The security of your personal data is essential to Us, and to protect your data, we take a number of important measures, including the following:

  • limiting access to your personal data to those employees, agents, contractors, and other third parties with a legitimate need to know and ensuring that they are subject to duties of confidentiality;
  • procedures for dealing with data breaches (the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, your personal data) including notifying you and/or the Information Commissioner’s Office where we are legally required to do so;
  1. Do You Share My Personal Data?

We will not share any of your personal data with any third parties for any purposes, subject to the following exception[s].

If we sell, transfer, or merge parts of our business or assets, your personal data may be transferred to a third party. Any new owner of our business may continue to use your personal data in the same way(s) that we have used it, as specified in this Privacy Policy.

In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

 

Recipient Activity Carried Out Sector Location
Gramre.com is the data controller. Usage of the web application to use/store project data. Project Management. Varied according to AWS hosting.
Bubble.io is the data processor Providing the application server and databases for the web application Hosting Varied according to AWS hosting.

 

 

If any personal data is transferred outside of the UK, we will take suitable steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the Data Protection Legislation, as explained above in Part 9.

If we sell, transfer, or merge parts of our business or assets, your personal data may be transferred to a third party. Any new owner of our business may continue to use your personal data in the same way(s) that we have used it, as specified in this Privacy Policy.

In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

 

  1. How Can I Control My Personal Data?
    • In addition to your rights under the Data Protection Legislation, set out in Part 5, when you submit personal data via Our Site, you may be given options to restrict our use of your personal data. In particular, we aim to give you strong controls on our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in our emails.
    • You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.

 

  1. Can I Withhold Information?

You may access certain areas of Our Site without providing any personal data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.

You may restrict our use of Cookies. For more information, see Part 14 and our Cookie Policy https://www.gramre.com/legals_and_policies.

 

  1. How Can I Access My Personal Data?

If you want to know what personal data we have about you, you can ask Us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.

All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 15. To make this as easy as possible for you, a Subject Access Request Form is available for you to use. You do not have to use this form, but it is the easiest way to tell Us everything we need to know to respond to your request as quickly as possible.

There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.

We will respond to your subject access request within 30 days one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.

 

  1. How Do You Use Cookies?

Our Site may place and access certain first-party Cookies on your computer or device. First-party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve our services. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.

All Cookies used by and on Our Site are used in accordance with current Cookie Law.

Before Cookies are placed on your computer or device, you will be shown a Cookies Acceptance window requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended.

Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown in the table below. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.

The following first-party Cookies may be placed on your computer or device:

 

Name of Cookie Purpose Strictly Necessary
None N/A N/A

 

Our Site may place and access certain first-party Cookies on your computer or device. First-party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve our services. For more details, please refer to our Cookie Policy https://www.gramre.com/legals_and_policies.

 

  1. How Do I Contact You?

To contact Us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details (for the attention of Paul Tidman):

Email address: gramre@gramre.com.

Postal Address: 233 Lichfield Road, Sutton Coldfield, Birmingham, B74 2XB.

 

  1. Changes to this Privacy Policy

We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.

Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date. This Privacy Policy was last updated on 20th August 2021.